Cancellation and Refund Policy

1. Cancellation Policy

At cricbid, all contributions, bids, and cheers are processed electronically in real time. Once a user initiates and successfully authorizes a payment via DodoPayments, the backing is immediately credited to the chosen cricketer or club's live tally, the ranking is recalculated instantly, and the supporter's recognition is broadcast across the platform.

Because fulfillment occurs instantly upon payment capture, cancellation of an individual successful transaction is not possible once the live service has been rendered.

2. Refund Eligibility & Refund Processing Window

We provide full refunds in the following legitimate technical scenarios:

• Duplicate / Erroneous Debits: If a technical glitch causes a user to be charged multiple times for a single intended backing attempt.
• Payment Debited but Unfulfilled: If funds are successfully debited from your bank account or UPI application, but the transaction fails to register on our database or live scoreboard due to an unexpected gateway timeout.

3. How to Request a Refund or Dispute Resolution

To request a refund for a duplicate transaction or payment discrepancy, please contact our payment support team with your DodoPayments Payment ID and transaction timestamp: